Refund & Cancellation Policy

Last updated: August 2, 2026

We want trying Sound2Agent to be risk-free. This policy explains how cancellations and refunds work for paid subscriptions. All payments are processed securely by Stripe.

1. 14-day money-back guarantee

Your first purchase of a paid plan (monthly or annual) is covered by a 14-day money-back guarantee. If Sound2Agent isn't for you, email hello@sound2agent.com within 14 days of the charge and we will refund it in full — no questions asked.

2. Cancelling your subscription

• You can cancel at any time from your account settings, or by emailing us.
• Cancellation takes effect at the end of the current billing period; you keep full access until then.
• After cancellation you are not charged again. Your data remains exportable on the free plan's terms, and you can delete it entirely at any time.

3. Renewals and later charges

Renewal charges outside the first-purchase guarantee are generally non-refundable, but we handle honest mistakes generously: if you forgot to cancel and haven't used the Service in the new period, contact us within 7 days of the renewal and we'll work it out.

4. Billing errors and duplicate charges

If you believe you were charged in error or charged twice, contact us and we will investigate promptly and refund any incorrect charge in full.

5. How refunds are paid

Refunds are issued through Stripe to your original payment method. Once processed, they typically appear on your statement within 5–10 business days, depending on your bank.

6. Contact

For any billing question: hello@sound2agent.com. Include the email on your account and, if possible, the receipt number from your Stripe confirmation email.